The only corrective action that occurs in QAPonline is the modification of incorrect submissions.
Notes
2.11.1
Request reviews
As per Non-conforming Tests, replies can be modified by either marking than INVALID or the submitted answer updated and the reply marked as updated.
Updated: 22/10/2012
2.11.1
Invalid replies.
If a reply is more than 3SD from the raw or trimmed mean, the reply may be marked INVALID. This means the reply is still recorder but the value is excluded from all calculations. This includes both the calculation of the trimmed Mean and SD and the clinics/laboratories performance. Currently, the participant is NOT informed of this action but it is visible when accessed by the participant.
Updated: 22/10/2012
2.11.1
Reply modified.
QAPonline will accept requests from individuals to correct a submission that they consider was made in error. The request to modify the submission needs to be approved by the QAP Supervisor before the Administrator makes the change. The change is logged as a modification in the Modification Log and is flagged on the participants reply table.
Updated: 22/10/2012
2.11.1
Justification of reply modification.
It is in the interest of QAPonline and each participant that an incorrect keystroke or misunderstanding should carry a penalty to both the participant and their companies performance. Its acts as a buffer to encourage continued participation and as a tool to genuinely reflect the companies performance. The main risk is that it will be abused to the detriment of all other participants. QAPonline is aware of repeated requests for review and is reasonably generous in accommodating such requests. Serious repeat requests may be marked INVALID to remove the erroneous keystroke error from the data set.
