FERTAID QUALITY MANUAL. - TOC - Audit List - Reviews. Methods - - CONIFIDENTIAL - The content of this manual are Confidential.
Manual Record.
         
TOC
2.08 Complaints and Appeals
Complaints are usually lodged by the Feedback form. These are retained and replied to immediately.
Notes      
2.08.1
Incorrect Submission
 
Since all the replies re lodged online, occasionally a participant will enter the incorrect answer accidental. Each participant can lodge a REQUEST FOR REVIEW Form that the QAP Supervisor should endorse. This form is then passed electronically to the Administrator who will either correct the reply to that requested by the participant OR be marked INVALID.The correct is noted in the reply table and is displayed when the answer is checked.
 
Updated: 22/10/2012
Ref:2.08 Complaints and Appeals
Created:22/10/2012 Updated: